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Overview:
We discussed the growth and the success of his company, Bowles and Wyer, including topics such as:
Why trust is important for your business and brand
The benefits of understanding the difference between B2B and B2C
The importance of customer satisfaction for business valuation
The value of having a business partner
Effects of internal and external factors on business performance
John’s advice to people who want to start their own business
John Wyer
Co-founder and CEO of Bowles & Wyer
Highlights:
2:08 - The various services that Bowles and Wyer provide.
3:45 - The positive effects that landscaping can bring to people.
6:05 - Creativity.
11:45 - Accommodating both corporate and private clients.
15:09 - Client acquisition.
18:04 - The reasons behind the purpose and core values.
21:17 - USPs and responding to customers' expectations and values.
22:50 - How Bowles and Wyer came to be, and initial hopes and dreams.
27:56 - Inspirations and influences as start-up factors.
29:12 - Risk taking when starting up.
34:14 - Coping with ‘close shaves’.
35:28 - The strengths inherent in a partnership.
37:11 - Expanding from being design-focused to also being involved in construction.
39:15 - Sharing learnings and overcoming external factors.
45:02 - Navigating different goals and views within a partnership.
49:37 - Repositioning and rebranding.
53:40 - The future of the business, including developing an Academy.
59:21 - The dichotomy of business growth and service quality.
1:01:48 - Climate crisis.
1:03:20 - Advice to new entrepreneurs.
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